Return and Exchange Policy
No returns will be accepted after 30 days of receipt, with exception to warranty items. Returns must be received in unused resalable condition (new and in original package), with exception to warranty claims. All returns are freight pre-paid by the customer and may be subject to a 25% restocking charge or higher dependent upon the manufacturers return policies. Return merchandise requires a Return Goods Authorization (RGA) number assigned prior to shipment. Please call us at 920-858-2015 and customer service will issue a RGA # or give approval to send the product back. Please have the following information handy when you call airpumps.online.
- Invoice or Order Number
- Item Numbers
- Your Contact Information
Returns caused by customer ordering errors will be charged round trip freight, and a 25% restocking charge or higher dependent upon the manufacturers return policies. Special order items could be higher or non-returnable. We are more than happy to send out vendor literature before you place the order if you are unsure of a product¹s capabilities. Better yet call us directly at 920-858-2015 to discuss Versa-Matic product solutions.
For WARRANTY ITEMS, once the item has a positive warranty determination, a replacement, repair or credit will be issued at the Manufacturer¹s discretion. Credit or replacements will be issued when goods are received, inspected and the item(s) is approved by Air Pumps Online or once credit is received from manufacturer.
Note: if the product is damaged, please call customer service at 920-858-2015